privacy policy
At Visuals Magic, we are committed to respecting and protecting your privacy. We understand the importance of safeguarding the personal information of our customers, particularly as we work to provide tools that support children on the autism spectrum. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our e-commerce website and interact with our services.
1. Information We Collect
We collect both personal and non-personal information to enhance your shopping experience and provide the best possible service. This includes:
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Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect details such as your name, email address, mailing address, phone number, and payment information.
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Non-Personal Information: We may also collect non-identifiable information, such as your IP address, browsing behaviour, and device details, through cookies and other tracking technologies.
2. How We Use Your Information
We use the information we collect for various purposes, including:
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Order Processing and Fulfillment: To process your orders, deliver products, and handle returns or exchanges.
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Improving Customer Experience: To personalize your shopping experience, recommend relevant products, and communicate with you about updates, offers, and promotions that may be of interest.
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Customer Support: To provide assistance and respond to inquiries or issues you may encounter while using our services.
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Compliance and Security: To comply with legal obligations and maintain the security of our website and customer data.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share it with trusted partners who help us operate our website, conduct business, or service you, under strict confidentiality agreements. These partners may include:
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Payment Processors: To securely handle your payments.
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Service Providers: To assist with marketing, customer support, and analytics.
We may also disclose your information when required by law or to protect our rights and safety or the rights and safety of others.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience and track website usage. Cookies are small files stored on your device that help us remember your preferences, analyze trends, and personalize content. You can control cookie settings through your browser preferences, but disabling cookies may limit certain functionalities on our website.
5. Data Security
We implement industry-standard security measures to protect your personal information. While we strive to protect your data, no system is 100% secure
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