Return Policy

Return Policy for Digital Visual Cards

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our return policy below:

1. Eligibility for Returns

Due to the nature of digital products, all sales of Digital Visual Cards are final. We do not accept returns, exchanges, or offer refunds once a purchase is made. However, we understand that there may be exceptional circumstances, and we are here to assist you.

2. Exceptions to the No-Return Policy

We may consider a return or refund in the following cases:

Technical Issues: If you experience technical issues with the digital visual card, such as corrupted files or errors upon download, please contact our support team within 7 days of purchase. We will provide assistance or offer a replacement card if necessary.
3. Refund Process

If your situation qualifies for a refund, our customer support team will review your case and inform you of the next steps. Refunds will only be issued to the original payment method used during purchase. Please allow up to 10 business days for the refund to appear on your account, depending on your payment provider.

4. Download and Access

Once your digital visual card is downloaded or accessed, it is considered used, and we will not accept returns or offer refunds after that point. If you are unsure about a product before purchasing, please reach out for additional information or sample previews to ensure you are selecting the right item for your needs.

5. How to Request Support

If you experience an issue with your digital visual card or need assistance, please contact our customer support team at VisualsMagic@TheASDMom.com. Be sure to include:

Your order number
A description of the issue you're experiencing
Any relevant screenshots or error messages
Our support team will aim to respond within 24-48 hours.

6. Changes to Policy

We reserve the right to modify or update this return policy at any time. Any changes will be posted on this page, so we recommend reviewing it periodically.